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Group of Holbox residents file complaint against CFE

Holbox, Q.R. — A group of Holbox island residents have filed an official complaint against the CFE for material damages. Residents filed their grievances with Profeco after an unsuccessful meeting with CFE personnel.

The group are claiming material damages after ongoing electrical issues. Their civil suit has been filed before Profeco (Procuraduría Federal del Consumidor) after their Friday meeting with the CFE ended with personnel walking out.

After failed talks, residents began the collection of signatures of all those affected by the frequent power cuts. The objective was to initiate a collective lawsuit against the Federal Electricity Commission (CFE) before the pertinent instances, including the Federal Consumer Attorney’s Office (Profeco).

The primary intention is for the company to ensure the provision of adequate services and assume responsibility for damage to electrical appliances.

Representatives of the Federal Electricity Commission (CFE) met with Holbox residents on Friday to address the complaints. However, the situation became tense when claims arose related to the high tariffs and the frequent blackouts.

Faced with the tense situation, CFE employees chose to leave the island office without providing solutions or even answers for the residents. Another meeting has been scheduled for later this week.

Earlier this year, the CFE installed a new submarine cable that was supposed to provide the island with additional power and stability. However, island residents have experienced months of ongoing power outages that last several hours — some as long as 12 hours — at a time as well as electrical surges, which they say, has runied many household appliances including refrigerators, air conditioners and televisions.