Riviera Maya, Q.R. — The operating section of Tren Maya between Campeche and Cancun has been temporarily suspended. The only operating section of the Maya Train has ceased operations until the New Year.
In an announcement, the Secretaría de la Defensa Nacional (Sedena) who manages Tren Maya operations, reported the closure was due to the pre-opening of the new Cancun to Palenque route.
In an official notice, Sedena said “Due to the upcoming pre-opening of the section from Cancun to Palenque, scheduled for January 1, 2024, we will temporarily suspend operations.
“For this reason, the Maya Train will not provide service to the public from 11:00 a.m. on December 28th until December 31st of this year.
“For the refund of tickets purchased on said dates and for questions and clarifications, please contact: email@example.com.
“With the confidence that they will be given priority to assign them spaces on the pre-opening dates of the second phase from Palenque to Cancún, if they so wish.
“On January 1, 2024, we will restart our operations, reiterating our commitment to providing the best service; Likewise, we appreciate the trust of more than 10,680 passengers who have already enjoyed the experience of traveling on the Mayan Train.
“Their contributions have made us improve the service more and more and we are sure that we will continue to receive more and more enthusiastic passengers eager to experience the Maya Train experience.
“We thank you in advance for your attention and understanding.”
A brief notice was also posted on social media with a similar message. “Tren Maya “Important announcement! Due to the pre-opening of the new Cancún-Palenque route, Tren Maya will stop regular operations on December 28 (11:00), 29, 30 and 31.
“If you purchased a ticket, please write to us at: firstname.lastname@example.org. We appreciate your understanding.”