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Mexico’s consumer watchdog wins class action suit against Interjet

Mexico City, Mexico — The Federal Consumer Attorney’s Office (Profeco) has won a class action lawsuit against Interjet. The lawsuit was filed for complaints received during 2018 to 2020 for various reasons, such as flight cancellations, missed flights and connections and delays, among others.

According to a press release by Profeco, other complaints against ABC Aerolíneas, Sociedad Anónima de Capital Variable, commercially known as Interjet, were unilateral improper charges, itinerary change without prior notice and refusal to provide the service.

After exhausting all the procedural stages, on October 3, 2022, a final judgment was issued ordering the airline to pay damages to the consumers affected by the breach of the contract for the provision of passenger air transportation services plus 20% as a bonus on the cost of the ticket, as well as 9% of the legal interest on the amounts generated.

The amount claimed with the bonus amounts to $144,020,781.33 pesos. The class action suit involved 7,317 consumers represented by Profeco through the Legal Sub-Prosecutor’s Office.