Mexico City, Mexico — The Federal Consumer Attorney’s Office (Profeco) says it has won the class action lawsuit filed against Mexican airline, Interjet. The class action suit that involved 7,317 consumers were for complaints against the airline between 2018 and 2020 that ranged from flight cancellations, missed flights, connections and delays, among others.
“After exhausting all the procedural stages, on October 3, 2022, a final judgment was issued condemning the airline to pay damages to the consumers affected by the breach of the passenger air transport service provision contract, plus 20 percent as a discount on the cost of the ticket, as well as 9 percent of the legal interest on the amounts generated,” Profeco stated.
The agency detailed that the amount claimed with the bonus amounted to 144 million pesos or around $7.2 million USD.
Other complaints against Interjet were unilateral undue charges, change of itinerary without prior notice and refusal to provide the service.