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Imovqroo investigating consumer complaints of fare overcharges during holidays

Chetumal, Q.R. — Investigations into consumer complaints of taxi drivers overcharging during the holidays has begun. At least a dozen complaints were filed around the state due to excessive cab fees.

Rodrigo Alcazar, the Director of the Instituto de Movilidad del Estado de Quintana Roo (Imovqroo), says they have begun looking into allegations made by customers who say they were overcharged during the holidays.

A majority of the consumer complaints filed were in Chetumal. He said a taxi rate price hike was not authorized during 2023 and was advertised as such with official Imoveqroo banners placed around the state. However, he acknowledged many of those banners that provided the consumer information were removed from public spaces.

He reported that charges cannot be laid for the removal of the Imovqroo banners since the agency does not know who took them down. “In this case there are no sanctions because I cannot attribute the removal of the banners to any one person,” he said.

Alcazar said that a rate increase has not been authorized for public transport units in Quintana Roo since they did not present complete documentation for authorization.