Cancun, Q.R. — An illegal call centre found selling vacation packages to Riviera Maya tourists has been dismantled in Cancun. Police arrested four people and seized one building during the weekend operation.
The raid took place on Bacalar Avenue in SM 46 where the fake call centre office was located.
“According to initial investigations, the property operated as a call centre where the detainees allegedly posed as vacation advisors for companies dedicated to tourist services in Playa del Carmen in order to offer fraudulent vacation packages,” police reported in a statement.
Aurhoritis said “the search warrant was executed at a residence located in Superblock 46 on Bacalar Avenue where agents arrested Limberg Adrián “N”, Ricardo “N”, Jessica “N” and Brayan “N”.
“At the location, they seized various documents, a laptop, a MacBook computer, cell phones, a payment terminal, and dried green plant material resembling marijuana.”
The investigations stem from a complaint filed by a couple who stated that on March 20 of this year they established telephone communication with a subject who offered them a tourist package through the purchase of a travel certificate.
The cost for that package, police detailed, was 70,194 pesos, which included a stay of five days and four nights for six adults in three rooms. Over the course of additional phone calls, the victims “were sent digital documents such as the supposed hotel website, tax status certificate, experience form and travel certificate, in order to give credibility to the offer.”
One of the victims made a credit card payment in two installments. Later, upon contacting the hotel directly, they were informed that there was no record of the purchase or reservation in their name
“However, the bank confirmed that the payments had been made to an account, thus establishing fraud.” Following the corresponding complaint, police started an investigation “that allowed the search warrant to be obtained, where the capture of the four people was achieved.”
