Cancun, Q.R. — An American Airlines glitch caused more than a dozen flight delays at Cancun International. The Tuesday morning technical issue lasted about an hour. While no flights were canceled, thousands of travelers experienced delays.
According to ASUR (Grupo Aeroportuario del Sureste), the managing company of the Cancun airport, 14 of the airline’s flights were affected by the issue.
The Federal Aviation Administration (FAA) said American Airlines requested a nationwide ground stop, which was lifted by the FAA once the problem was resolved about an hour later.
American Airlines said flights had resumed by 8:50 a.m. ET with the resolution of the problem. They also said no flights were canceled as a result of the stoppage.
“A vendor technology issue briefly affected flights. That issue has been resolved and flights resumed,” the airline said in a statement. “We sincerely apologize to our customers for the inconvenience. It’s all hands on deck as our team is working diligently to get customers where they need to go as quickly as possible.”
A total of 14 American Airlines flights at the Cancun airport experienced delays due to the technological problem Tuesday. ASUR reported that four flights to and from Charlotte were delayed, while two flights to and from New York were affected.
Another four flights to and from Miami, two flights to and from Dallas and two flights to and from Chicago were also off schedule due to the airline’s technical glitch.
According to American Airlines, the setback affected the systems needed for them to release flights.
