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Ferry company Marinsa ends Puerto Juarez, Isla Mujeres service

Isla Mujeres, Q.R. — A ferry company of just over a year has announced it will no longer be serving the Puerto Jarez-Isla Mujeres crossing route.

Marinsa, the ferry crossing company who began competing with Ultramr 13 months ago, has suddenly announced it’s decision to no longer offer the ferry crossing service. In a published letter, Marinsa says that their office will remain open until January 21.

In a statement, Marinsa apologized to their clients, business partners and friends that “for 13 months we put our effort in providing the best services. We had the opportunity to meet very valuable people who received all the affection and warmth that characterize us.

“In the same way, it gave us the opportunity to make commercial alliances with local, national and international companies.

“Today, January 18, 2019, we made the decision to cease our activities. A decision we regret a lot for all the inconveniences that this decision entails. In the same way, we inform you that our ticket offices will be open until Monday 21 January for your attention to the following schedules: Puerto Juarez from 8:00 a.m. to 6:00 p.m. and Isla Mujeres from 8:30 a.m. to 6:30 p.m. hours.”

The company made the announcement to clients who used the Puerto Juarez to Isla Mujeres service citing competition and the high cost of fuel as reasons for the sudden closure. They have said that all pre-purchased tickets will be reimbursed.

Alicia Ricalde, general director of Administración de la Administración Portuaria Integral de Quintana Roo, says she was also not notified of the company’s sudden closure.

In October of 2018, the company removed one of their boats after complaints of “auditory contamination in the area of ​​Puerto Juarez-Isla Mujeres.”