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Mexico’s consumer watchdog Profeco reports over 5,100 consults over Easter holiday period

Mexico City, Mexico — With the latest holiday season finished, the Federal Consumer Attorney’s Office (Profeco) reports on the country’s tourism sector. In a press conference, Profeco head Ricardo Sheffield, said more than 500 federal consumer watch officials were monitoring businesses.

Between April 9 and 24, 5,183 consumer consultations were provided related mostly to travel rights that included cancellation, delays and missed flights. From those figures, a total of 245 claims were made by consumers and resolved. Only five consumer claims resulted in formal legal complaints.

Of the 245 immediate settlements, 49 percent involved Volaris, 24 percent were with Viva Aerobús, 12 percent with TAR Aerolíneas and 6 percent with Aeroméxico. Five percent of the Easter consumer complaints dealth with by Profecto were made against the Estrella de Oro bus company.

Sheffield also reported that 46 vendors were identified as having used misleading advertising and were urged to modify, correct or remove it.

He said they found advertisers using phrases such as “subject to verification”, which was considered unfair advertising. Others were warned for offers and promotions less than those displayed, lack of information regarding terms, conditions and privacy noticices, total amounts that did not include taxes and/or other additional expenses, prices not expressed in the national currency and the use of seals and/or certificates without documentation that supports or authorized their use.