Cancun, Q.R. — State authorities continue to test panic button effectiveness between public transport units and the C5. In particular, Uber is undergoing testing as part of their state agreement to operate.
State Secretary Cristina Torres says to date, around 300 units have added the safety feature which is linked directly to the C5 Command and Control Security Centre of Cancun.
She said regarding Uber, the agreement to install the buttons was signed three weeks ago and so far approximately 300 Uber operators have joined. She explained that with the panic button, passengers will have direct access to help in the event of an emergency situation.
“Uber decided to do it regardless of the protection issue. They are doing it gradually. What we want is that, as announced, at the beginning of next year, everyone is incorporated into the platforms,” she said.
Torres also said that to date, there has not been any reports of panic button emergencies, only reports of lost items.
In July of 2023, new Quintana Roo Mobility Regulations were published in the Official Gazette of the Federation. According to Article 139 of the Mobility Regulation, units such as those used by Uber, must have fixed GPS type geolocation equipment, physical or digital panic buttons and video cameras and voice recording to guarantee safety for both the user and the driver.