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Uber joins Cancun C5 Security Centre to ensure user safety

Cancun, Q.R. — Rideshare company Uber will be able to move forward with their state legalizing process after signing up with the C5 Centre. As part of the recent mobility law updates, public transport vehicles must be connected to the state’s C5 centre to ensure user safety.

On Monday, State Secretary Cristina Torres Gómez announced that Uber has agreed to join the Command, Control, Computing, Communications and Citizen Contact Center (C5) of Quintana Roo.

The signing of the agreement comes after several months of talks between the rideshare company and state authorities. The company has agreed to link their vehicles with the C5 Security Centre which will provide authorities with a live location, plate number and vehicle description as well as the name of the Uber driver and current passenger.

The agreement also includes installing a panic button for passengers in the event of an emergency.

“Uber has been in talks with the state government and tests have been carried out so that the panic buttons that Uber will have work perfectly. This agreement is for the link of 100 percent of Uber vehicles with the C5 after several talks we have had,” Torres said.

The agreement comes into effect immediately because they have already been testing the panic button system, she said, noting that the Uber platform will feed the information to the C5 database.

Torres said that the panic button system is being extended to all concessioned public units, including state taxis, which is already a law and will be considered mandatory in 2024.