Cancun, Q.R. — Airline Magnicharters left more than 200 passengers stranded in Cancun due to what they say are logistics issues. Over the weekend, Viva Aerobus and Volaris picked up the slack, offering seats on their flights to those left without a way home.
The company says cancelled flights will continue for the next two weeks due to logistics. Magnicharters made the comment Saturday after media speculation they may be facing financial problems.
Hundreds of Magnicharters travelers trying to return home through Cancun International over the weekend found themselves without a flight. Magnicharters airline problems started Saturday and, according to the airline, will continue for at least two weeks.
“Magnicharters, Mexico’s leading tourist airline, informs the public that due to logistical problems, flights scheduled for the next two weeks will not be able to operate.
“We want to assure our customers that we are addressing this situation with due diligence to resolve it.
“Magnicharters, a company with 30 years of service, during which it has offered millions of passengers the best conditions of quality, comfort, and safety, deeply regrets this situation,” they said in an official statement.
On Sunday, Governor Mara Lezama said both Viva and Volaris were offering Magnicharters passengers seats on their planes according to availability.
“Important! If you are traveling to or from Cancun and your Magnicharters flight is affected, this information is for you,” Governor Lezama reported Sunday.
“With the support of our President Claudia Sheinbaum Pardo and the Ministry of Infrastructure, Communications and Transportation (SICT) in coordination with ASUR and the Government of Quintana Roo, we are working to rebook you on other flights subject to availability with Viva Aerobus and Volaris airlines, according to your scheduled date.
“There are assistance desks available in Terminal 2 of the Cancun Airport to provide you with support and guidance. We won’t leave anyone behind. We are here to support you.
“We continue to ensure that all passengers affected by Magnicharters flights receive timely assistance and support so they have a positive experience in the vacation capital of the world,” she said.
Passengers flying from Cancun to Monterrey with Magnicharters were told Sunday to go to Terminal 2 to be reassigned.
“If your flight was canceled, please go to Terminal 2 at Cancun Airport where you may be reassigned to a Viva Aerobus flight subject to availability. Our team is ready to assist you,” Lezama reported.
José Luis Pineda, who heads the Quintana Roo Federal Consumer Protection Agency (Profeco), reported that between Saturday and Sunday, they assisted approximately 200 people affected by the cancelled Magnicharters flights.
He said most people found themselves stranded since they found out about the flight cancellations at the airport. The situation was complicated Sunday when Magnicharters staff did not show up.
April 11, 2026
On Sunday afternoon, Governor Lezama was at the airport working with other airlines to get those stranded vacationers back home since there were no Magnicharters staff available to assist travelers trying to return home from Cancun International.
There were three Magnicharters flights scheduled to depart Cancun International Sunday, none of which left the airport.
