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Immigration agents at Cancun International trained to improve tourist experience

Cancun, Q.R. — A total of 60 immigration agents assigned to the Cancun airport have been trained in public relations regarding the state’s tourists. The training, which began in mid-May, was offered to improve tourist treatment by the INM (Instituto Nacional de Migración) officers.

The training was held in two groups of 30 with courses offered by the Cancun Hotel Association tourism sector. The first group were trained May 17 and the second group of 30 on May 23.

Sergio González Rubiera, President of the Mexican Association of Inbound Tourism Travel Agencies (Amatur), said the training was held to improve the quality of service attention, including the treatment that tourists receive from the moment they step into the Cancun airport.

“For the first time we have achieved the will of the National Migration Institute (INM) to train people in quality issues. We are very happy. It has been a good effort by the Cancun Hotel Association to have them trained,” he said.

Two groups of 30 INM agents were trained in May. Photo: May 23, 2024.

Rubiera said notes have been taken to further improve the tourist experience upon arrival at the Cancun International Airport. He said things such as telling tourists in advance on the plane to bring their boarding pass, their current passport, and if they have it on their cell phone, to have it open for the INM check, would speed up waiting times.

He said suggestions from the INM officers taking the courses will be delivered to the highest level of the INM so the overall process can be improved.

INM agents are now trained to better service tourists arriving into Cancun International.

A total of 60 National Institute of Migration (INM) officers took the mandatory courses. Customs agents (Aduanas) from the Cancun International Airport were also invited to participate in the courses, but the Secretariat of National Defense who heads that area declined.