Cozumel, Q.R. — The government of Cozumel is working to establish protocols to address companies renting vehicles without documentation. The island’s tourism department says they are aware of the growing number of cases of tourists being stopped in undocumented rental vehicles.
When stopped at roadside checks, tourists often face problems when they learn they are driving a vehicle without the proper documentation. On Wednesday, Cozumel Mayor José Luis Chacón held a meeting with representatives of business chambers, the Quintana Roo Tourism Promotion Council, as well as public safety, traffic and mobility authorities.
The goal, he reported, was to establish protocols and lines of action to effectively address the problems arising from the use of rented vehicles without proper documentation.
Head of the Cozumel Tourism Department, José Elías Farah Ceh, highlighted President Chacón’s mandate to implement comprehensive actions that will allow tourists to have a better experience when traveling with rental vehicles on the island.
During the meeting at the Tourism Directorate office, the growing number of cases in which visitors rent vehicles from companies operating outside the law was discussed.
These companies illegally profit from motorcycles and car rentals without the required documentation. This causes inconvenience for visitors when they are inspected at checkpoints set up by agents from the Quintana Roo Mobility Institute (Imoveqroo) or the Municipal Public Safety and Transit Directorate.
Among the proposals put forward, he highlighted the creation of a bilingual information campaign on social and local media, clearly explaining the reasons for these inspections, their benefits and the importance of renting vehicles from established agencies.
It was also proposed to strengthen the presence of the Tourist Assistance and Protection Center (CAPTA) at checkpoints in order to provide immediate support and guidance to visitors.
“A tourist with a bad experience shares it on social media and with their friends and family, so it’s crucial to take care of every detail of their visit,” said José Elías Farah.
