Playa del Carmen, Q.R. — City Council continues with its urban improvement project to deal with old infrastructure and unresponsive companies. The goal of City Council is to intervene in 12 of the city’s main areas where old cables and unstable telecommunication infrastructure have been found.

City Council working group member Uri Carmona reported that the Urban Improvement Action program was designed by the Department of Territorial Planning and will be implemented gradually in different sectors.
The first phase of infrastructure cleanup will take place from September 15 to 30 between Juárez and Constituyentes Avenues and from Fifth Avenue to the beach. The Urban Improvement Action program includes the removal of obsolete cables, the repair or replacement of manhole covers and vents as well as the construction and rehabilitation of curbs and sidewalks.
Carmona says the mayor has instructed them to work in coordination with the companies involved to ensure harmonious planning of the ongoing and upcoming projects.
During the September 10 City Hall meeting, it was also agreed to include attention to damaged poles, considered a risk to the population, where Julieta Martín, the Secretary of Public Services, presented a report on citizen company complaints.

According to her report, the Federal Electricity Commission (CFE) leads the way with 204 complaints of which 83.5 percent remain unaddressed. She said only 16.5 percent of Playa del Carmen citizen complaints to the Comisión Federal de Electricidad (CFE) have been addressed, adding that zero progress was reported in the last month.

Aguakán was second in the municipality with 131 reports, 100 percent attended to, which was publicly recognized for its commitment, she said. Telecommunications company Izzi has 71 outstanding complaints with no significant progress. Martin said verification tours have shown no improvements with the company’s public infrastructure problems.
Telmex currently has 17 PDC reports related to bad poles of which only 17 percent were addressed. She said 82.4 percent of those complaints remain pending. Internet company Totalplay has three reports for ground-level cover problems, none of which have been attended to.

Martin said during the surveys conducted in conjunction with public lighting, 194 CFE poles around central Playa del Carmen were found to be in poor condition.