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Moderators come to agreement to end nationwide Telmex strike

Mexico City, Mexico — Telmex and its unionized workers came to an agreement Friday “that lifted the strike and restored operational and labor normality,” the Ministry of Labor reported.

The Ministry of Labor and Social Welfare acted as a mediator in the conflict.

The Telephone Operators Union of the Mexican Republic lifted the strike Friday afternoon after reaching an agreement with Telmex. The workers began their strike Thursday at noon after failing to reach an agreement.

Some phone and Internet services were interrupted in various parts of the country due to the worker strike. Approximately 250,000 Telmex users were affected in Quintana Roo with striking technicians and customer service personnel.

The unionized workers were demanding a 7.5 percent salary increase as well as a 2.9 percent bonus increase. They also wanted Telmex to honor their vaccine agreement and retirement scheme for new workers, which has been pushed to the age of 65 for both male and female Telmex workers, something workers say they have been fighting for for nearly three years.

The conflict was mediated by the Ministry of Labor and Social Welfare, Luisa María Alcalde, who will continue to serve for the workers and Telmex to present viable proposals for solutions to their labor liabilities, unfilled vacancies and the future pension scheme.

During the 24-hour strike, approximately 700 technicians around Quintana Roo stopped work. Around a dozen brick and mortar Telmex shops were closed between Cancun, Playa del Carmen, Cozumel, Chetumal and Felipe Carrillo Puerto due to a lack of customer service personnel.