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More than 60 percent of state emergency 9-1-1 calls considered pranks

Riviera Maya, Q.R. — Nearly one million calls into emergency services were considered pranks last year. More than 950,000 calls into 9-1-1 around Quintana Roo during 2024 were considered nuisance calls.

According to the Secretariat of Citizen Security of the State of Quintana Roo (SSC), from January to December 2024, the Anonymous Complaints telephone number 089 and the Emergency Service 911 registered 1,484,161 calls of which 957,671 turned out to be prank calls.

In 2023, the same numbers registered more than 1.7 million calls, 63.3 percent of which were considered pranks. Last year, that number increased slighting to 64.5 percent.

More than 60 percent of state emergency 9-1-1 calls considered pranks

The Quintana Roo Penal Code states that anyone who, through a telephone call or any other means, makes a false call to the emergency services or their equivalent, which causes the mobilization of emergency personnel, civil protection, firefighters or public security institutions, will be sentenced to six months to two years in prison and a fine.